Return and Refund Policy

Effective Date: [26 Jan 2025]

At Ajay Dhoop Industries, customer satisfaction is our top priority. We are committed to ensuring that you have the best experience with our products. Below is our return and refund policy:

1. Eligibility for Returns

You may return products purchased from us if they meet the following conditions:

• The product is unused and in its original packaging.
• The product is defective, damaged, or incorrect at the time of delivery.
• The return request is initiated within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or opened.
• Custom or personalized products made specifically for the customer.
• Products purchased on clearance or as part of promotional offers (unless damaged).

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at [+918053777075] with your order details, reason for return, and proof of purchase (invoice).
2. Our team will review your request and provide approval along with further instructions.
3. Ship the product back to our address:
   Ajay Dhoop Industries
   [Chandana Road]
   Kaithal-136027, Haryana

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

Refunds will be processed under the following conditions:

• Upon receiving the returned product, we will inspect it to ensure it meets our return criteria.
• Refunds will be issued within 7-10 business days to the original payment method.

Refund Exceptions:

• If the return is due to a defective or incorrect product, the refund will include the original shipping charges.
• For cancellations prior to shipping, a full refund will be provided.

5. Exchange Policy

We do not offer any exchanges.

6. Contact Us

If you have any questions about our return and refund policy, please reach out to us at:

• Phone: [+918053777075]
• Email: [Insert Email Address]
• Address: Ajay Dhoop Industries, Kaithal-136027, Haryana

This policy is designed to ensure transparency and a hassle-free experience for our customers. Thank you for choosing Ajay Dhoop Industries for your incense and pooja needs.