Shipping and Delivery Policy

Ajay Dhoop Industries Kaithal-136027, Haryana
Manufacturer of Dhoop, Incense, and Pooja-Related Items Since 1992

Shipping Policy

At Ajay Dhoop Industries, we are committed to ensuring a seamless and reliable shopping experience for our customers. Below are the details of our shipping policy:

1. Shipping Locations

We currently ship our products across India.

2. Processing Time

• All orders are processed within 5-7 business days** after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

• Free shipping is available on orders above र 500.
• For orders below र 500, a nominal shipping fee will be charged based on the delivery location and package weight.

4. Delivery Time

• Metro Cities: 4-6 business days
• Tier-2 Cities and Rural Areas: 6-10 business days
• Delivery times may vary depending on unforeseen circumstances such as weather conditions, strikes, or courier delays.

5. Courier Partners

We partner with reliable and trusted courier services to ensure safe and timely delivery. You will receive tracking details via email or SMS once your order is shipped.

Delivery Policy

1. Order Tracking

Once your order is dispatched, you will receive a tracking ID via email or SMS to monitor the progress of your delivery.

2. Packaging

We take utmost care to ensure your items are securely packaged to prevent any damage during transit. In case of visible damage to the package upon delivery, please refuse to accept the parcel and notify us immediately.

3. Delayed or Missed Deliveries

If your delivery is delayed or missed, please reach out to us at [+918053777075 email/phone] with your order number, and we will resolve the issue promptly.

4. Change of Delivery Address

If you need to change your delivery address after placing an order, contact us within 24 hours of placing the order. Address changes are subject to additional charges if the package is already in transit.

Returns and Refunds

Please refer to our Return and Refund Policy for information regarding returns, exchanges, and refunds.

For further assistance, contact us:
Email: [insert email address]
Phone: [8053777075]
Address: Ajay Dhoop Industries, Kaithal-136027, Haryana, India